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Application for Council Tax Exceptional Hardship Relief

We may reduce the amount of Council Tax you have to pay if you are on a low income or have financial difficulty and need extra help to make your payments. You may still have to pay a reduced amount, or in very exceptional circumstances we may reduce the amount of Council Tax you have to pay to zero.

We will only pay you hardship relief if we think that you need financial help, and this would be on a short term basis only. 

We may need to contact you on the phone for further information prior to making our decision, or we may write to you if we are unable to contact you by telephone.

We will use the information you give us to carry out the tasks we need to do for the job shown in the title of the form, to carry out our official business and to stop fraud or crime. Under the Data Protection Act 1998 Southend-on-Sea Borough Council is the Data Controller (the holder, user and processor of data) for the information you have given us on the form.

  • Customers awarded hardship who move to a new property creating a credit on the old account will be entitled to have that credit transferred to their new account. However, in these circumstances we will not consider a further application in the same financial year.
  • Applications are made per household and not per person and therefore all household income must be declared in this form. 
  • Please ensure that you provide the details of frequency of payment. Without this information your application cannot be assessed.
  • If the form requests information that does not apply to you please input N/A into the relevant area. The form may not allow you to move to the next page if the questioned is left unanswered.
  • You are also required to upload scanned copies or photographs of your two most recent statements for the bank accounts your earnings or benefits are paid into and your bills and expenses are paid from. You must do this on Page 11 of this online form.

If you have any questions about completing this form please contact us on 01702 215001.

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